política de privacidad

Last updated: September 02, 2024

Welcome TerraMow users! Our goal is to best protect the personal information and privacy of you. Please read and understand the privacy policy below carefully (minors should be accompanied by their guardians) before using our service.

Disclaimer

This Privacy Policy describes how TerraMow (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from d6b4d1-6b.myshopify.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Important Notice

By using and accessing any of our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Adjustments to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

i. Definition Of Personal Information

Personal data is information or anonymous data that is linked to information that can be used to directly or indirectly identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.

ii. What Personal Information We Collect

The information that we collect and use varies depending on how you interact with us. To provide the Services, we collect personal information about you from a variety of sources, as set out below:

1) Information you provide with us. For example, the information you used to register a TerraMow account, the information you provided when contacting us, the payment and shipping information you used when making a purchase;

2) Information we collect from you when using our service. For example, the data about the type of device you use, your device's unique identifier, the IP address of your device, operating system, browser information, usage information, diagnostic information, and location information when visiting our website and App. Where available, our services may use GPS, your IP address, and other technologies to determine a device's approximate location to allow us to improve our products and services or enable the anti-theft feature. 

iii. How We Use Your Personal Information

In general, we use your personal information to provide and improve our services, to communicate with you, and to protect you and us.

1) Providing products and services. 

We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any features and functionalities related to your account.

2) Marketing and advertising. 

We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

3) Security and fraud prevention. 

We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

4) Communicating with you and service improvement. 

We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide better services to you, and to maintain our business relationship with you.

Cookies

i. Definition Of Cookies

Cookies are small pieces of text used to store information on web browsers. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices. We also use other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, for similar purposes. In this Cookie Statement, we refer to all of these technologies as "cookies".

ii. How We Use Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

We may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes, and other reasons subject to this Privacy Policy. Your personal information will not be shared with third parties for their own marketing purposes without your prior express consent. Including:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship your products or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Third-Party Websites And Links

We may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security And Retention Of Your Information

We will use reasonable technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your data, and to correctly use the data we collect. We will retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, and may apply only in certain circumstances, and, in certain cases, we may decline your request as permitted by law.

1) Right to Access / Know

You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

2) Right to Delete

You may have a right to request that we delete the personal information we maintain about you.

3) Right to Correct

You may have a right to request that we correct the inaccurate personal information we maintain about you.

4) Right of Portability

You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

5) Restriction of Processing

You may have the right to ask us to stop or restrict our processing of personal information.

6) Withdrawal of Consent

Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

7) Appeal

You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

8) Managing Communication Preferences

We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at support@terramow.com or contact us at RM1104A, 11F, KAI TAK COMM BLDG, DES VOEUX ROAD, CENTRAL, HONGKONG